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Published on Wednesday, 08 December 2021 06:33

A Training on “Ethics and Service Quality Delivery” given to all academic and administrative heads has been successfully completed

The training covered dimensions of service quality, customer service in Higher Education, and how to handle complaints are presented and participants of the training have discussed thoroughly referring to various cases of the their work units.

The training has aimed at creating awareness about delivering quality service and customer handling techniques, enhancing professionalism and increasing customer satisfaction among others.

His Excellency, Dr. Hasan Yusuf, president of Wollega University on his part appreciated the team who took the initiative to organize the training and noted that the training be continued with front line service givers. Such training and capacity building activities should be a culture of the University and be planned at regular basis, the president emphasized. He also asked the team to carry out researches/case studies in selected work units for reflection and experience exchange.