Quality & Standard Directorate

Appointment: Appointment of thequality & standard director shall be

merit based and as per the WU performers placement guideline.

Qualification and experience Requirements

MA & above in Economics/Psychology/ business management/ and related fields with four years of experience of which at least two year on management positions.

Multi-dimensional Skills

Excellent communication and interpersonal skill and proven leadership ability and motivation.
An application of information technology and communications
An understanding of national policies and international trends and issues that are directly or indirectly related to the activities of the unit.
Effective and strong team spirit and demonstrated competence in coordinating activities.
High commitment towards realization of the mission of the university.
Comprehensive knowledge and understanding of the university’s working environment.
Knowledge and application of office management
Proven experience in creating and enhancing a customer service culture within an organization

Duties and responsibilities

Setting customer service standards.
assessing customer needs and ensuring that these are met
investigating and setting standards for quality service delivery
ensuring that service delivery processes comply with standards at both national and international level
Working with staff to establish procedures, standards and systems for quality improvements.
Producing management/technical reports and customers’ charters
Assessing training needs & designing trainings based on the need assessments
acting as a catalyst for change and improvement in quality and standards of service delivery
directing objectives to maximize efficiency
adopting new quality standards for service delivery
recording, analyzing and distributing statistical information
monitoring and evaluating performance
commitment for continued quality improvement
Undertakes other relevant office duties given by the president.

Term of office:

The term of Executive officer shall be 3(three) and may be appointed for the additional 3 years.

Reporting: Accountable to the president office.

Case teams reporting to academic quality assurance and standard directorate