Key duties may include:
Strategic Planning and Vision:
Policy and Governance:
ICT Service Delivery and Support:
Infrastructure Management:
Information Security:
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Enterprise Systems Management:
Risk Management and Business Continuity:
Vendor Management:
Innovation and Emerging Technologies:
Communication and Collaboration:
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The ICT Maintenance is responsible for the proactive and reactive maintenance of the university's ICT infrastructure, ensuring its stable and efficient operation. This role involves troubleshooting hardware and software issues, performing preventative maintenance, and assisting with the installation and relocation of different ICT office machine equipment.
Software Maintenance and Support:
Key Responsibilities:Application Development:
Application Analysis:
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Application Administration:
General Responsibilities:
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Key Responsibilities:Instructional Design and Course Development: o Collaborate with faculty to design and develop engaging and effective online, blended, and face-to-face courses. o Apply pedagogical principles and instructional design models to course development. o Design accessible and inclusive learning experiences. o Provide guidance on effective teaching strategies and the use of technology to enhance learning outcomes. Learning Technology Support and Training: o Provide technical support to faculty, staff, and students on the use of the university's learning management system (LMS) and other educational technologies. o Develop and deliver training workshops, tutorials, and resources on various learning technologies. o Evaluate and recommend new learning technologies to meet the evolving needs of the university. o Troubleshoot technical issues related to learning technologies. Multimedia Development and Production: o Create and edit multimedia content for online courses and learning resources o Provide guidance and support to faculty in the creation of their own multimedia materials. o Ensure accessibility and quality of multimedia content. |
Faculty Development and Support:o Develop and deliver training and programs on effective teaching with technology. o Provide consultations to faculty on technological integration. o Stay current with research and best practices in teaching and learning with technology. TTL infrastructure service monitoring: o Smart class, video conference and multimedia studio monitoring o Computer laboratories monitoring Evaluation and Assessment: o Assist in the evaluation of the effectiveness of learning technologies and pedagogical approaches. o Gather feedback from faculty and students to inform the improvement of services and resources. E-learning o supports e-learning through technology integration o digital content development o Training, quality assurance, and research into e-learning methodologies |
Key Responsibilities:System Installation and Configuration: o Install, configure, and maintain server hardware and operating systems (e.g., Windows Server, Linux). o Install, configure, and manage essential system software and applications. o Set up and manage user accounts, permissions, and access rights. System Maintenance and Monitoring: o Monitor system performance, resource utilization, and overall health. o Perform regular system maintenance tasks, including patching, updates, and backups. o Implement and maintain system monitoring tools and respond to alerts. o Ensure the integrity and security of system data. System Security: o Implement and enforce security policies and procedures at the system level. o Perform security audits and vulnerability assessments at the system level. o Implement and manage user authentication and authorization mechanisms. Troubleshooting and Support: o Diagnose and resolve hardware, software, and operating system issues. o Provide technical support to end-users for system-related problems. o Document system problems, resolutions, and procedures. o Escalate complex issues to appropriate teams or vendors. |
Automation and Scripting:o Develop and utilize scripts (e.g., PowerShell, Bash, Python) to automate routine system administration tasks. o Implement automation tools to improve efficiency and reduce manual errors. Documentation: o Create and maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps. o Develop knowledge base articles for common system issues. Planning and Development: o Participate in the planning and design of system upgrades and expansions. o Research and evaluate new system technologies and solutions. o Assist in capacity planning for system infrastructure. Email administration: o Setting up and managing email servers. o Creating and managing user accounts and mailboxes o Implementing and maintaining email security measures o Troubleshooting email issues o Performing backups and recovery of email data Backup and Recovery: o Develop and implement system backup and recovery procedures. o Regularly test backup and recovery processes to ensure data availability. o Manage backup infrastructure and media. |
Key Responsibilities:Network Infrastructure Management:
Network Security: o Implement and enforce network security policies and procedures. o Monitor network traffic for security threats and anomalies. o Participate in security audits and vulnerability assessments. Wireless Network Management: o Plan, deploy, and manage the university's wireless network infrastructure. o Configure and troubleshoot wireless access points and controllers. o Ensure optimal wireless coverage and performance across campus. o Implement and manage wireless security protocols. WAN and VPN service management o Performance Monitoring and Optimization o Diagnosing and resolving WAN connectivity issues and working with ISP o Forecasting future bandwidth needs based on university growth and application requirements. |
Network Monitoring and Troubleshooting:o Utilize network monitoring tools to track performance, identify issues, and generate reports. o Diagnose and resolve network hardware and software failures. o Provide timely and effective technical support to end- users regarding network connectivity issues. o Document network problems, resolutions, and procedures. Network Planning and Development: o Participate in the planning and design of network upgrades and expansions. o Research and evaluate new networking technologies and solutions. o Assist in capacity planning for network infrastructure. User and Access Management: o Manage network user accounts and access permissions. o Configure and maintain authentication systems. Documentation and Reporting: o Create and maintain comprehensive documentation of network configurations, procedures, and troubleshooting steps. o Generate regular reports on network performance and availability |
E-Learning Services at Wollega University
Wollega University (WU) recognizes the transformative power of information technologies in education. As a higher educational institution, HU is committed to aligning these technologies as a positive force to encourage creative pedagogies and enhance the learning experience.
Our E-Learning Services
HU offers a comprehensive E-Learning service designed to support the diverse needs of our students and faculty. Our E-Learning platform provides a flexible and interactive environment that facilitates effective teaching and learning.
Key Features of HU’s E-Learning Service
How to Get Started
To begin using HU’s E-Learning services, follow these steps:
By integrating these innovative technologies, WU aims to create a dynamic and engaging educational environment that fosters creativity and collaboration. Our E-Learning services are designed to empower students and faculty, making education more accessible and effective.
The ICT Development office is responsible for all information systems development, customization, deployment and continual improvement across the University and all its campuses. It administrate the University LAN, website and mail server including other content management systems.ICT Development office as well resolving systems issues and maintenance of office electronic and Networks. Undeniably the office suggests different ICT solution in order to facilitate the t-learning and administrative duties.
Main Campus (Nekemte)
Gimbi Campus(Faculty of Social Science and Humanity, Resource Mgmt. and Economics, Natural and Environmental Science , Business and Development )
Shambu Campus(Fuculty of Agriculture, Technology, Resource Mgmt. and Economics )